"I believe that the most important thing for a company is to be customer-obsessed. If you're customer-obsessed, you'll be successful."

"I knew that if I failed, I wouldn't regret that. But I knew the one thing I might regret is not trying."

"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."

"I think it's important to have a good sense of humor, because life is too short to be serious all the time."

"I constantly remind our employees to be afraid, to wake up every morning terrified. Not of our competitors, but of our customers."