"I believe that to be successful, you have to be customer-obsessed."

"I believe that the customer is always right. And if they're not, it's our job to make them right."

"I think it's important to be very persistent. You have to keep going, even when things are tough."

"We wake up every morning and say, 'How can we delight our customers?'"

"I think that we're just at the beginning of what's possible with the internet."