"Never be satisfied. There's always room for improvement."

"I think it's important to have a good sense of humor."

"I like to tell a story about one of our early managers who wanted to buy a new car. I told him, 'You're not going to get a raise until you drive that car for five years.'"

"I believe in giving back to the community."

"It wasn't unusual for managers to get a cream pie in the face, to have to dress up like a clown and greet customers for a day or to shave their heads when a goal was achieved."