"When a clerk gets so good she can get better wages elsewhere, let her go..."

"I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We tak…"

"I'm a big believer in setting goals."

"Walton loved listening to individual employees. He particularly liked talking to the truck drivers—they saw more stores per week than anyone else, and they tended to say what they really thought."

"Our very unusual willingness to share most of the numbers of our business with all the associates … It's the only way they can possibly do their jobs to the best of their abilities—to know what's goin…"