"Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish."

"Sam got on the system and reached out to every store employee, asking them to make eye contact and say hello to every customer."

"I have always believed strongly that we don't need unions at Wal-Mart."

"I had an advantage. I had no money."

"I learn from everyone I meet even if it's learning what not to do."