"I've made a lot of mistakes, but I've learned from every one of them."

"When we're thinking small, that's another thing we're always on the lookout for: big egos. You don't have to have a small ego to work here, but you'd better know how to make it look small, or you migh…"

"We must have cheap help or we cannot sell cheap goods."

"You might call his style: management by looking over your shoulder."

"The small stores were just destined to disappear, at least in the numbers they once existed, because the whole thing is driven by the customers, who are free to choose where to shop."