"I believe in the wisdom of crowds, and I believe in the wisdom of two pizza teams."

"If you're not stubborn, you'll give up on experiments too soon. And if you're not flexible, you'll pound your head against the wall and you won't see a different solution to a problem you're trying to…"

"I believe that in the long run, what's good for customers is good for shareholders."

"We wake up every morning and say, 'How can we delight our customers?'"

"The most important thing is to be customer-focused. If you're customer-focused, you'll be successful."