"The small stores were just destined to disappear, at least in the numbers they once existed, because the whole thing is driven by the customers, who are free to choose where to shop."

"I was a little bit of a tightwad. I'm still a tightwad. I'm not ashamed of it."

"I like to tell a story about one of our early managers who wanted to buy a new car. I told him, 'You're not going to get a raise until you drive that car for five years.'"

"unions have developed in this country, they have mostly just been divisive. They have put management on one side of the fence, employees on the other, and themselves in the middle as almost a separate…"

"I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment."