"He always said hello to strangers and friends alike. Your status or popularity did not matter; Sam knew all the janitors by name."

"I've always tried to be fair."

"We're going to be successful, but the basis is a very low-wage, low-benefit model of employment."

"We let folks know we’re interested in them and that they’re vital to us. Because they are."

"I always thought I was going to be a millionaire. I just didn't know it was going to be with a store."