"I always tried to do the right thing."

"It wasn't unusual for managers to get a cream pie in the face, to have to dress up like a clown and greet customers for a day or to shave their heads when a goal was achieved."

"I like to tell a story about one of our early managers who wanted to buy a new car. I told him, 'You're not going to get a raise until you drive that car for five years.'"

"I've always been a competitive person."

"I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment."