"I always tried to be honest."

"Walton also had an allergy for bureaucracy. He wanted to reduce the number of layers in the company, from chairman to the store associates."

"When Sam feels a certain way, he is relentless. He will just wear you out. He will bring up an idea, we'll all discuss it and then decide maybe that it's not something we should be doing right now—or …"

"Our very unusual willingness to share most of the numbers of our business with all the associates … It's the only way they can possibly do their jobs to the best of their abilities—to know what's goin…"

"If one of our customers comes into the store without a smile, I'll give them one of mine."