"If you want a successful business, your people must feel that you are working for them—not that they are working for you."

"When Sam feels a certain way, he is relentless. He will just wear you out. He will bring up an idea, we'll all discuss it and then decide maybe that it's not something we should be doing right now—or …"

"No matter how you slice it in the retail business, payroll is one of the most crucial things you have to fight to maintain your profit margin. That was true then, and it is still true today."

"I think it's important to stay hungry."

"I've always been an optimist."