"We must have cheap help or we cannot sell cheap goods."

"Our very unusual willingness to share most of the numbers of our business with all the associates … It's the only way they can possibly do their jobs to the best of their abilities—to know what's goin…"

"You can't just keep doing what works one time, because everything around you is always changing."

"It never occurred to me that I might lose; to me, it was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy."

"I like to keep things simple. And I like to keep them cheap."