"I want you to promise that whenever you come within ten feet of a customer, you will look him in the eye, greet him, and ask him if you can help him."

"I'm a firm believer that if you just keep plugging away, you're going to get there."

"I always tried to have a good attitude."

"And divisiveness, by breaking down direct communication makes it harder to take care of customers, to be competitive, and to gain market share."

"I don't know what I'd do if I couldn't go to work every day."