"The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works."

"I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out."

"I believe that there's nothing wrong with being eccentric. If you're going to be a leader, you have to be willing to be different."

"I think that the most important thing is to be customer-obsessed, not competitor-obsessed."

"I think that we're just at the beginning of what's possible with the internet."