"When we're thinking small, that's another thing we're always on the lookout for: big egos. You don't have to have a small ego to work here, but you'd better know how to make it look small, or you migh…"

"Capital isn't scarce. Vision is."

"The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys."

"Our very unusual willingness to share most of the numbers of our business with all the associates … It's the only way they can possibly do their jobs to the best of their abilities—to know what's goin…"

"I have always been driven to the point of obsession in everything I've ever done."