"But Sam was also frugal, to put it mildly."

"I was never very good at anything but business."

"If you don't listen to your customers, they'll stop listening to you."

"If one of our customers comes into the store without a smile, I'll give them one of mine."

"The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stock boys."